Arabia insurance AIC-NHI New Partnership

Now Health International teams up with Arabia Insurance Company for long term success

New partnership to deliver ambitious growth plans in the Middle East

Hong Kong (29 June 2020): Now Health International Group, a leading International Private Medical Insurance (IPMI) provider, and Arabia Insurance Company S.A.L, a leading Middle Eastern insurance company, have today announced a new partnership to drive forward ambitious growth plans in the Middle East.

This mutually beneficial partnership combines Now Health International’s global presence and expertise in providing high quality international health insurance solutions and state of the art digital tools, with Arabia Insurance Company S.A.L’s long-standing local knowledge and ability to deliver customised solutions in the Middle East through a specialised team of professionals dedicated to offering the best service to its customers.

Under the new partnership, Arabia Insurance Company S.A.L will insure all new and renewing business, initially in the UAE only. Now Health International will continue to administer the international health insurance plans, including claims handling and customer service support. All members will also benefit from Now Health’s award-winning digital tools.

Now Health International will continue to offer its existing products to UAE customers under the new partnership, including its flagship, benefit-rich WorldCare product, and its more affordable SimpleCare product for those looking for essential health cover. There will be no changes to plan benefits, pricing or the customer service experience.

The new partnership replaces Now Health International’s previous relationship with RSA, who will cease to offer cover on new business in the UAE from 1 August 2020. To ensure a smooth transition process for existing members, a one year run off period will be deployed, so members will be seamlessly transitioned to the new arrangements with Arabia Insurance Company S.A.L at their next plan renewal.

Zahir Sharif, Managing Director, Now Health International said: “At Now Health International we are committed to further building our presence in the Middle East and have ambitions to expand into new markets across the region. Arabia Insurance Company S.A.L, with its 75-year heritage, local expertise and existing presence across nine regionalmarkets, is a well-placed partner to help us achieve this goal. This announcement also follows the recent appointment of our newly created role of General Manager for the GCC, in recognition of the growing importance of this market to our business”.

Michel Faucher, Chief Commercial Officer, Now Health International added, “We are very excited about our new partnership and the opportunities it presents for us in the long term. I also want to reassure our members and partners that there will be complete continuity under the new arrangements, with the same market leading plans and benefits, high standards of service, and state of the art digital tools our UAE customer base have come to expect”.

Samer Abou Jaoude, General Manager, Arabia Insurance Company S.A.L said, “We are proud of this successful partnership and excited to bring our regional expertise and long- standing heritage to offer customised insurance solutions for customers in the Middle East. Our customers are at the core of everything we do, and our objective is to always listen, adapt and evolve. The international health insurance market continues to grow rapidly in the UAE and beyond, and we trust that through this partnership we can achieve mutual success”.

About Now Health International Group

The Now Health International Group consists of Now Health International and Best Doctors Insurance. Now Health International is one of the fastest growing providers of International Private Medical Insurance (IPMI) solutions for Global Expatriates, High-Net-Worth individuals and Companies. Now Health has offices in the UK, UAE, China, Hong Kong, Singapore and Indonesia. Best Doctors Insurance is a Bermuda/ Miami based major medical insurance provider with offices in the US, Canada and Ecuador and distribution throughout Central and Latin America, the Caribbean and Canada.

The combined business is a global top tier specialist IPMI provider, with complementary products, distribution and geographies. The operation spans four continents, with 11 sales &/or service offices, 125,000+ members, 370+ employees and 5,000+ distribution partners.